FAQs

Common questions about getting started:

Q: How do I add a profile photo?

A: To edit your profile, please sign in and go to the Me tab on the bottom right. Tap edit profile under your profile photo. You will then see the option to edit all your profile fields including adding a picture.

Q: How do I get the green bubble to show up next to my name on amion.com?

A: You’ll need to claim your schedule from the mobile app.  Go to the Amion app and tap the Calendars tab. Look under your groups name. If you see your name in black font, that means you added this as if it weren’t your schedule. If you don’t see your name, tap Add a schedule, select your name, and  select “I am [name]”. First, delete your name by tapping edit and delete the name. Then tap “Add a schedule”, select your name, and select “I am [name]”.

You should see your name show up in green on the list now.Your bubble on the amion.com website will now show as green and you will be able to receive messages from the website.

Q: I’m not receiving notifications for new messages. How do I turn on notifications?

A: When you first installed the Amion app, it asked if you would like to receive notifications.  If you indicated yes, turning notifications back on is easy. Simply go to Settings -> Notifications -> Amion and Allow Notifications. If you indicated no, the process is a little more difficult. If you go to Settings -> Notifications and don’t see Amion listed here, this is your case.

Follow these steps:

1.Delete your app from the device.

2.Turn the device off completely and turn it back on.

3.Go to Settings > General > Date & Time and set the date ahead a day or more.

4.Turn the device off completely again and turn it back on.

5.Download the Amion app, accept push notifications this time at the end of the Onboarding. Then you can change the date back to today.

Q: Something on my schedule looks off. How do I get it fixed?

A: You can submit any feedback or issues by going to the Contact Us button in your settings (in the Me Tab). Or you can select the a shift from the Who's On Tab and choose Report an Issue.


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