Users can now 'Unsend' a text in the Doximity app and on the Doximity website. You are able to unsend a text before it auto-expires within 7 days.
Note: Your text will still be sent to the patient, but the message will show as expired on the patient's end.
To unsend a text on mobile:
- Navigate to the 'Dialer' tab in the Doximity app
- For iOS tap on the 'History' tab in the upper left-hand corner
- For Android, tap on the 'History' icon located under the number 9
- Tap on the 'Text' tab
- Tap on the text that you wish to unsend
- For iOS, tap on the 'Unsend' button
- For Android, tap on the 'Undo Send' button
- For iOS tap on the red 'Unsend' button
- For Android, tap on 'Undo Send'
- Your text will then show that it has been 'Unsent'.
- When the patient clicks the link in the received text, they will see the following message:
"This message has expired. Please contact your provider for more information."
To unsend a text on desktop:
- Navigate to the 'Dialer' tab on the Doximity website
- Tap on the 'Text' tab
- Tap on the text that you wish to unsend
- Tap "Cancel"
- Tap on the 'Cancel Text' button
- When the patient clicks the link in the received text, they will see the following message:
"This message has expired. Please contact your provider for more information."
