Custom Backgrounds on Dialer Video Desktop

As of January 2021, we have introduced an exciting new feature; custom backgrounds on your computer! Now on your video calls, you’ll have the option to change or blur your background. To see how the feature works follow the steps below or watch this quick video explainer.

Article contents

How to access this new feature and customize your background

How to remove or change your custom background

How to upload a custom background

Deleting and replacing an uploaded custom background


How to access this new feature and customize your background

1) Open a video call on your computer.

2) Click on the gear icon to open the settings menu.


3) A sidebar will open with a preview of your background. 


4) Choose your desired background option:
      Option #1: Blur your background

      Option #2:
Choose one of the pre-populated backgrounds


      Option #3 Upload an image for a custom background


5) Once you've selected your background, click the ‘X’ button on the top right to close the background side panel.


6) Your patients will now see a custom background.


How to remove or change your custom background

1) Click on the gear icon to reopen the sidebar.


2) The currently selected feature will be highlighted.


3) Click on the background feature you'd like to use (blur, pre-populated image, or custom background image (+).

4) If you do not want a custom background, click ‘None’.

5) If you would like to change your custom background image to a different image, you must first remove the uploaded image (instructions to do this here). Currently, you can only upload one custom image at a time.


How to upload a custom background

1) Open the virtual background side panel.

2) Click on the (+) icon to open the upload window.


3) Select your desired image and click 'Open'.

4) Your uploaded custom background will be present and highlighted on the side panel.

5) Click the ‘X’ button on the top right of the side panel to return to the full call screen.


Deleting and replacing an uploaded custom background

1) Open the side panel.

2) Hover over the uploaded custom background and click 'X' on the upper right. This will delete the uploaded custom background.


3) Once the uploaded custom background is removed, the option to upload a custom background is restored and you'll see the (+) icon again. To upload another custom background, follow the steps in section: How to upload a custom background



1) Why is this new feature not showing up on my video call?

Currently, this feature is available on newer versions of Google Chrome, Firefox, and Microsoft Edge browsers. Update your browser or access Doximity on the aforementioned browsers to ensure you can utilize this feature. Here is how to check your version of Google Chrome and how to update.

2) Will my custom background be saved or will I have to upload it after each call?
Your last background will be saved after your first selection. However, if you go to a new browser, computer, or clear your history, it may not be saved.

3) Are custom backgrounds available on mobile devices?

No, custom backgrounds are currently only available on our Dialer Video Desktop product. 

4) How can I ensure the custom backgrounds work the best?
There are a few ways you can ensure optimal performance when utilizing custom backgrounds by having:
           1. A strong network connection
           2. Browser that supports WebGL2 
           3. Your actual background matching the color scheme in your desired custom background. (i.e. in a light-filled room or background, choose a light custom background to ensure the best results).

Please note: Running too many programs at once or screen sharing may make the call slower.

5) I'm not seeing custom backgrounds on the latest version of Chrome, what should I do? This may be because you have WebGL2 turned off on your device. WebGL2 is required to enable Virtual Backgrounds. Please speak to your I.T. office about this. More information can be found here.


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