Post-Call Texting on Dialer Video and Dialer Voice

Now after your video and phone calls, you have the option to send your patients a no-reply post-call text message. To see how the feature works follow the steps below.

Note: This feature is only available on iOS and Android. Dialer desktop coming soon!

If you are looking for information about Patient Education Content Texts you may find this article helpful: Post-Call Patient Education Content

 

Article contents

How to access post-call texting after a Dialer Video call

     If your patient joins your call

     If your patient does not join the call

How to access post-call texting after a Dialer Voice call

     If your patient answers your call

     If your patient does not pick up your call

FAQ's

 

How to access post-call texting after a Dialer Video Call

If your patient joins your call:

1) Start a Dialer video call in the Doximity app on your iPhone or Android

2) Have your telehealth video visit and hang up the video call

3) You'll then see the screen below with the option to send your patient a no-reply text, tap either "Schedule Follow-up", "Suggest a colleague", or "Custom Message" depending on what you'd like to send them. 

Screen_Shot_2021-08-05_at_12.45.27_PM.png

4A) Tapping "Schedule follow-up" will bring up a preview of the text message. When you're ready to send it to your patient tap "Send". 

4B) Tapping "Suggest a colleague" will bring up the options window below (#1) where you'll see a list of previously searched physicians or where you can search for a specialist by name, skill, specialty, hospital, or city. Once you tap the specialist you'd like to send you'll see a text similar to the one below (#2). You can edit the template to your liking and when you're ready to send it to your patient tap "Send" in the upper right corner of your screen

                    #1frontal-mockup-of-a-white-iphone-6-plus-over-a-transparent-background-a11471__3_.png          

                    #2frontal-mockup-of-a-white-iphone-6-plus-over-a-transparent-background-a11471__3_.png

4C) Tapping "Custom Message" will open a preview of the text message. You can edit the template to your liking and when you're ready to send it to your patient tap "Send" in the upper right corner of your screen (#1). If the message you are typing is one you frequently send to patients, you can elect to save it as a Template. Once you add a name for you template it will be added to the list of text options you see after sending a call (#2). You can manage your templates from the dialer settings. 

#1

 Screen_Shot_2021-08-05_at_12.28.22_PM.png

#2

 Screen_Shot_2021-08-05_at_12.30.07_PM.pngScreen_Shot_2021-08-05_at_12.32.02_PM.png

 

If your patient does not join the call:

1) If your patient doesn't join your video call then you'll then see the screen below where you're given the option of "I'll Try Again Soon", "Please Reschedule", or "Custom Message"

Screen_Shot_2021-08-05_at_12.22.26_PM.png

2) Tapping "I'll Try Again Soon" or "Please Reschedule" will bring up a preview of the text message. You will not be able to edit either of these messages. When you're ready to send it to your patient tap "Send".

Screen_Shot_2021-08-05_at_12.24.41_PM.png

3) Tapping "Custom Message" will open a preview of the text message. You can edit the template to your liking and when you're ready to send it to your patient tap "Send" in the upper right corner of your screen (#1). If the message you are typing is one you frequently send to patients, you can elect to save it as a template. Once you add a name for you template it will be added to the list of text options you see after sending a call (#2).(Coming Soon) You can manage your saved templates anytime by accessing them in your dialer settings (#3). 

 

#1

 Screen_Shot_2021-08-05_at_12.28.22_PM.png

#2

 Screen_Shot_2021-08-05_at_12.30.07_PM.pngScreen_Shot_2021-08-05_at_12.32.02_PM.png

4)  (Coming Soon) 1-tap sending for text messages allows you to quickly send a message to your patients after a call. You can tap on any template or default text message (other than custom message) and instantly send if to you patients (#1). You can toggle your 1-tap settings on/off in the settings by tapping on the gear shaped icon in the upper right of the screen and toggling the "Make All Texting 1-Tap to Send" on/off (#2).

#1)

Screen_Shot_2021-08-05_at_12.40.40_PM.png

#2)

Screen_Shot_2021-08-05_at_12.42.39_PM.png

 

How to access post-call texting after a Dialer Voice Call

If your patient joins your call:

1) Start a Dialer video call in the Doximity app on your iPhone or Android

2) Have your telehealth video visit and hang up the video call

3) You'll then see the screen below with the option to send your patient a no-reply text, tap either "Schedule Follow-up", "Suggest a colleague", or "Custom Message" depending on what you'd like to send them. 

Screen_Shot_2021-08-05_at_12.45.27_PM.png

4A) Tapping "Schedule follow-up" will bring up a preview of the text message. When you're ready to send it to your patient tap "Send". 

4B) Tapping "Suggest a colleague" will bring up the options window below (#1) where you'll see a list of previously searched physicians or where you can search for a specialist by name, skill, specialty, hospital, or city. Once you tap the specialist you'd like to send you'll see a text similar to the one below (#2). You can edit the template to your liking and when you're ready to send it to your patient tap "Send" in the upper right corner of your screen

                    #1frontal-mockup-of-a-white-iphone-6-plus-over-a-transparent-background-a11471__3_.png          

                    #2frontal-mockup-of-a-white-iphone-6-plus-over-a-transparent-background-a11471__3_.png

4C) Tapping "Custom Message" will open a preview of the text message. You can edit the template to your liking and when you're ready to send it to your patient tap "Send" in the upper right corner of your screen (#1). If the message you are typing is one you frequently send to patients, you can elect to save it as a Template. Once you add a name for you template it will be added to the list of text options you see after sending a call (#2).

#1

 Screen_Shot_2021-08-05_at_12.28.22_PM.png

#2

 Screen_Shot_2021-08-05_at_12.30.07_PM.pngScreen_Shot_2021-08-05_at_12.32.02_PM.png

 

If your patient does not join the call:

1) If your patient doesn't join your video call then you'll then see the screen below where you're given the option of "I'll Try Again Soon", "Please Reschedule", or "Custom Message"

Screen_Shot_2021-08-05_at_12.22.26_PM.png

2) Tapping "I'll Try Again Soon" or "Please Reschedule" will bring up a preview of the text message. You will not be able to edit either of these messages. When you're ready to send it to your patient tap "Send".

Screen_Shot_2021-08-05_at_12.24.41_PM.png

3)Tapping "Custom Message" will open a preview of the text message. You can edit the template to your liking and when you're ready to send it to your patient tap "Send" in the upper right corner of your screen (#1). If the message you are typing is one you frequently send to patients, you can elect to save it as a template. Once you add a name for you template it will be added to the list of text options you see after sending a call (#2).(Coming Soon) You can manage your saved templates anytime by accessing them in your dialer settings (#3). 

 

#1

 Screen_Shot_2021-08-05_at_12.28.22_PM.png

#2

 Screen_Shot_2021-08-05_at_12.30.07_PM.pngScreen_Shot_2021-08-05_at_12.32.02_PM.png

4)  (Coming Soon) 1-tap sending for text messages allows you to quickly send a message to your patients after a call. You can tap on any template or default text message (other than custom message) and instantly send if to you patients (#1). You can toggle your 1-tap settings on/off in the settings by tapping on the gear shaped icon in the upper right of the screen and toggling the "Make All Texting 1-Tap to Send" on/off (#2).

#1)

Screen_Shot_2021-08-05_at_12.40.40_PM.png

#2)

Screen_Shot_2021-08-05_at_12.42.39_PM.png

What Your Patients Will See

1) Your patient will receive a text message with a link to view the secure message. 

 

               patient_sms.png

 

2) The every time your patient accesses a message from you, they will be prompted to consent to receive messages via Doximity. 

 

              patient_secure_message_consent.png

 

3) Once the patient consents, they will be able to view the message sent. All messages will expire after 7 days.

 

             patient_secure_message_open.png

 

FAQ’s

1) What devices support post-call texting?

The post-call texting feature is only available on iOS and Android right now. It will be coming to dialer desktop soon! 

2) Why is this feature not showing up on my device?

Currently, this feature is only available on iOS (iPhone) and Android for our beta users. If you are not seeing it on your mobile device and you are part of the beta program please make sure you are operating on the latest version of the Doximity app, here's how to check. 

3) How do I get added to the beta program?

If you'd like to get access to the post-call texting beta please email beta@doximity.com.

4) Why is this feature not showing up on my desktop video calls?

Currently, this feature is only available on iOS and Android.

5) Does post-call texting work after dialer video and voice calls? 

Yes, the post-call texting feature appears after Dialer video and phone calls.

6) Can I customize the text I send? 

Yes, you can send a custom text by selecting the "custom text option." 

7) Is there a way to see if my patient has read my text?

Yes, once your patient reads your text message, you will receive a notification. To receive notifications when your patient reads your message, please enable your notifications

8) Do my patients have to give consent to receive these text messages?

Yes, your patient will see the consent screen below where they'll have to opt-in every time you send them a Doximity post-call text.  

frontal-mockup-of-a-white-iphone-6-plus-over-a-transparent-background-a11471__3_.png

 

 

 

 

 


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