Dialer caller ID is showing up as spam to patients

Are your patients reporting that your clinic or institution's phone number is coming up as spam when using Dialer to make calls? We understand that this can be a frustrating experience. Fortunately, this is usually an easy fix and is typically related to the cell phone carriers rather than Dialer itself. 

To fix this issue and ensure your number will not be marked as spam, you will need to register the phone number being used as your caller ID with each carrier(s) affected by using the three websites listed below. 

The websites to do so are below, separated by carrier:

1. T-Mobile (via First Orion): https://calltransparency.com/
2. Verizon, Sprint & US Cellular (via TNS Call Guardian): https://reportarobocall.com/trf/#
3. ATT Wireless (via Hiya): https://hiya.com/manageyourcallerid

Alternatively, you can also reach out to customer service for the carriers listed above. 

 


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