How do I use the Direct-to-Voicemail feature?

When we launched the Doximity Dialer app in December 2016, we didn’t anticipate just how big the demand was for a solution for clinicians to call and reach patients privately from their mobile phones.

Dialer has served as the catalyst for a more flexible and convenient approach to patient engagement and inspired us to develop 2 more features: One Way Texting and Direct-to-Voicemail.

Direct-to-Voicemail

The Direct-to-Voicemail option allows you to directly reach your patient's voicemail, allowing you to deliver important to your patient without spending extra time on the phone. 

How to Start Using Direct-to-Voicemail

The Direct-to-Voicemail feature is currently in beta for all iPhone users. The beta will be launched for Android later this fall.

Join Doximity's Beta Program and start using Direct-to-Voicemail now. 

Frequently Asked Questions 

1. Who is eligible to use the Direct-to-Voicemail feature in Doximity?

The Direct-to-Voicemail feature is available for all U.S. practicing physicians, nurse practitioners, physician assistants, pharmacists and medical students who are registered and verified members of Doximity.

2. Where can I find the Direct-to-Voicemail feature?

The Direct-to-Voicemail feature is available in the Doximity app for all iOS and Android devices. 

3. I don’t see the Direct-to-Voicemail feature in the Doximity app (iPhone).

If you’re using the app on your iPhone, you'll have to update the app to see the new Direct-to-Voicemail feature. Here's how to update the Doximity app:

  1. On your phone, open the App Store by tapping on the App Store icon
  2. Once you're in the App Store, on the bottom menu, tap the Updates icon
  3. In the Updates section, you'll see the Doximity app (and any other apps) that need to be updated. Simple tap Update next to the Doximity app and that should do the trick

4. I don’t see the Direct-to-Voicemail feature in the Doximity app (Android).

Please ensure you have the latest version of the Doximity app on your Android device. Then, open the Doximity app to the Dialer tab to see the Direct-to-Voicemail icon.

5. I can hear the phone ring when I tried the Direct-to-Voicemail feature.

Sometimes, you may hear the phone ring once or twice before it’s connected to your recipient’s voicemail.

6. When I tried the Direct-to-Voicemail feature, the recipient picked up the phone.

If your recipient’s phone does not support this feature, your recipient may pick up the phone. 

7. What if the recipient doesn’t have their voicemail set up? 

If your recipient doesn’t have their voicemail set up, then you will not be able to leave a voicemail.

8. What will be displayed on my recipient’s phone when I call them using the Direct-to-Voicemail feature?

If the phone number you choose to place a call from is saved in your recipient’s phone book, your recipient will see a Voicemail from that phone number, as it’s listed in their phone book. Occasionally, your recipient will see a missed call before seeing a voicemail. That missed call will appear to be from your office. If the phone number you choose to place a call from is not saved in your recipient’s phone book, your recipient will see a Voicemail from the phone number

9. What type of information is appropriate to include in a voicemail delivered through the Direct-to-Voicemail feature?

The Direct-to-Voicemail feature is intended to facilitate the communication of healthcare-related information and not, for example, information about payments or other non-healthcare related matters. However, in the interest of safeguarding a patient's privacy, physicians and other healthcare professionals should limit the amount of information disclosed in a voicemail. It is up to the healthcare professional to determine in his/her professional judgment what information to include in a voicemail, keeping in mind that voicemails are not secure and may be accessed by individuals other than the patient for whom the information is intended.


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