Using Straight to Voicemail

Straight to Voicemail is a free feature in the Doximity app that lets eligible Doximity members directly reach their patient’s voicemail and leave a message with a callback number. It is available in the Doximity app for iOS and Android devices, under the Dialer tab.

How to use Straight to Voicemail

  1. Open your Doximity app and select Dialer
  2. Select your callback number from the top selector=
  3. Dialer your patient's number and tap Straight to Voicemail
  4. Your patient will see a missed call and a voicemail, but their phone will not have rung. 

Frequently Asked Questions

I don’t see the Straight to Voicemail feature in the Doximity app.
If you don’t see the Straight to Voicemail feature in the Doximity app, please update your app.

Does Straight to Voicemail work when calling landlines?
Straight to Voicemail does not work when calling landlines or VoIP (voice over IP) phone numbers.

Does Straight to Voicemail work when calling international numbers?
No, Straight to Voicemail only works when calling 10 digit U.S. mobile phone numbers. You can use Straight to Voicemail to connect directly to the voicemail box of any U.S. mobile number, regardless of geography or phone carrier. 

What if my patient doesn’t have their voicemail box set up? 
If you use Straight to Voicemail to call someone who doesn’t have their voicemail box set up, you will not be connected to their voicemail and the call will end. You can still call your patient using the free Dialer feature in the Doximity app.

What will be displayed on my patient’s phone when I call them using the Straight to Voicemail feature?
After you leave a voicemail on your patient’s phone With the Straight to Voicemail feature, your patient will see a Voicemail notification from the phone number you selected as your callback number. 

If the phone number you choose to place a call from is saved in your patient’s phone book, it will show as it’s listed in their phone book.

What type of information is appropriate to include in a voicemail delivered through the Straight to Voicemail feature?
Doximity's Straight to Voicemail feature facilitates a standard over-the-telephone voicemail for the recipient using the recipient's own voicemail service. Healthcare providers should follow their organization's standard policies and procedures when leaving voicemails for patients.

 

 


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