Using Dialer Pro for 3 way or Conference calls

Calling patients can sometimes mean multiple people need to be on the same call. Specialists, residents, interpreters, nutritionists, social workers, and other colleagues are a vital part of patient communication. 

 

We offer the ability to place 3 way or Conference calls in our Dialer Pro offering.

 

You can use Dialer Pro to make a three-way conference call with a patient using the standard iPhone or Android “Add call” and “merge calls” tools. The caveat with Dialer: only the first call recipient will see your Office number. The second call recipient will see your cell phone number. 

To place a 3 way or conference call with Dialer:

1) Use Doximity Dialer to call your patient

2) Once connected tap the + “Add call” button from the iPhone interface. Find the 3rd person you'd like to add to the call from your contacts list or tap on the 'keypad' on the bottom right corner of the screen in their number from the dial pad.

PLEASE NOTE: ONLY the first person you dial will see the Caller ID you added with the Dialer feature.
Any additional call you launch will display your personal cell phone number.

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3) Call that person. Once they pick up, you should see the ability to Merge Calls.

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4) Tap Merge Calls

5) Once merged, the patient will be able to hear the 2nd person. You can add up to 4 call recipients for a total of 5 people in the call (including yourself)

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NOTE:   If you have VoIP enabled, you must disable it to use this feature.

To Disable VoIP and enable 3-way calling please do the following steps:

  • Open up the Doximity application on your device and tap on the 'Dialer' tab
  • Tap on the 'Settings' button/icon under the number 7
  • Under Voice Calling, tap on the toggle button next to Use Internet to Place calls

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You can enable or disable VoIP calling at any time.

 


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