How to Enable Your Camera and Microphone

In order to join your video call, you must grant your smartphone browser access to your camera and microphone. You will receive a text message on your phone from your doctor inviting you to a video call. Below are instructions on how to join a video call and grant your smartphone browser access to your camera and microphone.
  • You will receive a text from 882-86 short phone number inviting you to a video call
  • Tap on the link from the text message
  • Tap on the blue 'Allow Camera & Mic Access' button to grant both camera and microphone access so you can be seen and heard.

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Android users, you will be able to join the video call with your doctor after tapping on 'Allow Camera & Mic Access'.

  • Tap on ‘Allow’. After this, you will be able to join the video call with your doctor

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In case you ignored the prompt, follow the instructions to enable access to your camera and microphone.
iOS
  • Open your phone Settings and tap ‘Safari’.
  • Scroll down to your ‘SETTINGS FOR WEBSITES’ section
  • Tap on ‘Camera
  • Tap on ‘Ask
  • Tap on the blue ‘Safari’ button in the top left corner of your screen
  • Tap on ‘Microphone
  • Tap on ‘Ask
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Android
  • Open your phone Settings and tap ‘Apps' or, 'Apps & Notifications’.
  • Tap ‘Apps' or, 'App Info
  • Scroll down and tap on ‘Chrome
  • Tap on ‘Permissions
  • Tap on ‘Camera
  • Tap on ‘Microphone’  

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To join the video call, click on the link your doctor sent via text.
Please note, these steps may differ depending on which model of Android device you have.

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