Call Nudge is a feature in Dialer Video to help you stay on schedule. Sometimes patients can miss the text you've sent them or forget about your scheduled video visit.
Call Nudge makes it easy to reach your patient without leaving the video call room. The call will display your selected caller ID. Using the Call Nudge feature allows you to quickly and easily call the patient to confirm their availability for the video visit.
How it works:
- Start a video call.
- Click on the Phone icon located in the Call Nudge section to place a call to the patient. The phone number shown to the patient will be the caller ID that was selected before joining the video call.
- When your patient picks up, tell them to look for the text you sent them and tap the link.
- Your texts will come from a Doximity-owned 5-digit phone number (e.g. 882-86)
- If your patient doesn't see the text, click Resend Text, and another text will be sent to them
- When the patient taps the link, they will need to enable access to their camera and microphone. Please inform them to tap Allow when prompted.
- Once the patient clicks on the link for the video visit, the voice call will automatically hang up, allowing the patient's microphone and camera to connect to the video call.
- Your patient will enter the video call shortly thereafter.
- Still having trouble? You can use the Call Nudge feature to call the patient back and confirm whether they’re experiencing issues joining the video call.