Call Nudge is a feature in Dialer Video to help you stay on schedule. Sometimes patients can miss the text you've sent them or forget about your scheduled video visit.
Call Nudge makes it easy to reach your patient without leaving the video call room.
The call will display your selected caller ID. Using the Call Nudge feature allows you to quickly and easily call the patient to confirm their availability for the video visit.
NOTE: iOS devices also include a Text Nudge option. Tapping Text Nudge will send an additional text message to your patient. This feature is only available on iOS.
How it works:
- Start a video call.
- Click on the Phone icon located in the Call Nudge section to place a call to the patient. The phone number shown to the patient will be the caller ID that was selected before joining the video call.
iOS
Android
- When your patient picks up, tell them to look for the text you sent them and tap the link.
- Your texts will come from a Doximity-owned 5-digit phone number (e.g. 882-86)
Resend Text - iOS Only:
- If your patient doesn't see the text, click Resend Text, and another text will be sent to them
- When the patient taps the link, they will need to enable access to their camera and microphone. Please inform them to tap 'Allow' when prompted.
- The voice call will automatically hang up once they do this so their microphone and camera can be used in the video call with you.
- Your patient should enter the video call shortly thereafter.
- Still, having trouble? You can always call the patient back to clarify if they're having issues until they reach the video call.