How to Prepare Your Network for Doximity Dialer Video (for IT Professionals)

This article covers Dialer Video details for IT professionals and administrators. Clinician members using Dialer Video do not need to configure anything. 

For IT professionals

We recommend that you whitelist Doximity URIs and IP addresses for the best possible experience for your doctors using Doximity Dialer Video. Some of the URIs and IP addresses below belong to our vendors and are also important to whitelist when preparing your network for our product.

Whitelist URIs (Protocol and Port)

  • *.dox.com (HTTPS/443)
  • *.doximity.com (HTTPS/443)
  • *.doxcdn.com (HTTPS/443)
  • *.cloudinary.com (HTTPS/443)
  • *.twilio.com (WSS/443 & HTTPS/443)

Whitelist IP Address Ranges

  • 34.194.183.251
  • 52.7.18.6
  • 52.86.106.39
  • 34.225.34.50
  • 52.5.178.211
  • Ports used: 10,000 - 60,000 UDP/SRTP/SRTCP
    • 34.203.254.0 - 34.203.254.255
    • 54.172.60.0 - 54.172.61.255
    • 34.203.250.0 - 34.203.251.255
    • 3.235.111.128 - 3.235.111.255
    • 34.216.110.128 - 34.216.110.159
    • 54.244.51.0 - 54.244.51.255
    • 44.234.69.0 - 44.234.69.127

Review Bandwidth Requirements 

  • Bandwidth (Uplink/Downlink)
    • Opus*: 40kbps / 40kbps
    • PCMU: 100kbps / 100kbps
  • Latency (RTT): < 200ms
  • Jitter: < 30ms
  • Packet Loss: < 3%

Supported Browsers
The following table indicates the browsers supported by Twilio Client JS. We support the most recent (N) and the two previous (N-2) versions of these browsers unless otherwise indicated.

Screen_Shot_2020-07-29_at_1.47.42_PM.png

* Chrome and Firefox for iOS do not have access to WebRTC APIs, unlike Safari for iOS.

** The is Supported flag returns false for versions 2.0.0 or below. This will be rectified in 2.0.1.


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