Dialer Send Text

You can now send stand-alone texts to your patients. To see how the feature works follow the steps below.

Note: Texting is currently only available on iOS and Android.

If you are looking for a post-call texting overview, you may find this article helpful:

iOS: How to Access Post-Call Texting for iOS

Android: How to Access Post-Call Texting for Android

 

Article contents

How to Use Send Text

What your patient will see

FAQ's

 

How to Use Send Text

1. Type in a number on your dialer dial pad

2. Tap the green "Send text" button at the bottom left of the dial pad

3. Select the template you would like to use  

4. You can edit any template 

5. You can also send a custom message rather than use a template       

6. Send the text to the patient 

 

What Your Patients Will See

1) Your patient will receive a text message with a link to view the secure message

 

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2) Every time your patient accesses a message from you, they will be able to view the message sent. All messages will expire after 7 days.

 

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FAQ

1) Can I customize the text I send? 

Yes, you can send a custom text by selecting 'COMPOSE'.

2) Is there a way to see if my patient has read my text?

Yes, once your patient reads your text message, you will receive a notification. To receive notifications when your patient reads your message, please enable your notifications

You can also view your text history when a text has been delivered, failed to send, read by the patient, or declined. To learn how to view your text history, click this link HERE.


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