You can now send stand-alone texts to your patients. To see how the feature works follow the steps below.
If you are looking for a post-call texting overview, you may find this article helpful:
How to Send a Dialer Post-Call Text for the App
Article contents
How to Use Send Text
What Your Patient Will See
How to Disable a Sent Text Message
How to Use Send Text
1. Type in a number on your dialer dial pad
2. Tap the green 'Send text' button at the bottom left of the dial pad
3. Select the template you would like to use
4. You can edit any template
5. You can also draft a custom message instead of selecting a template
Please note, you can attach a file by tapping on 'attach' or the '+' icon.
6. Send the text to the patient
What Your Patients Will See
1) Your patient will receive a text message with a link to view the secure message
2) Every time your patient accesses a message from you, they will be able to view the message sent. All messages will expire after 7 days.
Please note, once your patient reads your text message, you can view your text history when a text has been delivered, failed to send, or read by the patient. To learn how to view your text history, click this link HERE.
For instructions on how to send a no-reply text from desktop, see HERE.
How to Disable a Sent Text Message
Users can now 'Unsend' a text in the Doximity app. You are able to unsend a text before it auto-expires within 7 days.
Note: Your text will still be sent to the patient, but the message will show expired on the patient's end.
To unsend a text:
- Navigate to the 'Dialer' tab in the Doximity app
- For iOS tap on the 'History' tab in the upper left-hand corner
- For Android, tap on the 'History' icon located under the number 9
- Tap on the 'Text' tab
- Tap on the text that you wish to unsend
- For iOS, tap on the 'Unsend' button
- For Android, tap on the 'Undo Send' button
- For iOS tap on the red 'Usend' button
- For Android, tap on the 'Undo Send' button
Your text will then show that it has been 'Unsent'.
When the patient clicks the link in the received text, they will see the following message:
"This message has expired. Please contact your provider for more information."
