How to Send a Dialer Text

You can now send stand-alone texts to your patients. To see how the feature works follow the steps below.

If you are looking for a post-call texting overview, you may find this article helpful:

How to Send a Dialer Post-Call Text for the App

Article contents

App

How To Send A Text on the App

How to Create a New Text Template on the App

How to Disable a Sent Text On The App

Desktop

How to Send A Text on Desktop

How to Create a New Text Template on Desktop

How to Disable a Sent Text on Desktop

 

What Your Patient Will See When Receiving the Text

FAQ's

 

How To Send A Text on the App

  • Type in a number on your dialer dial pad.
  • Tap the green 'Send text' button at the bottom left of the dial pad.
  • Select the template you would like to use.
  • You can edit any template.
  • You can also draft a custom message instead of selecting a template.

Please note, that you can attach a file by tapping on 'attach' or the '+' icon.

  • If you would like to send a one-time reply to the patient, tap the toggle button next to the option 'Allow one-time reply within 4 hours'

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Android users must first tap on the blue '+' sign button to view the drop-down menu. Then tap on the toggle button to enable the one-time reply option.

  •  Send the text to the patient. 

Please note, you must review the patient's reply within 7 days of receiving the response.

 

How to Create a New Text Template on the App

  • Navigate to the 'Dialer' tab in the Doximity app.
  • Tap on the 'Menu Icon' or 'Settings' icon located in the upper right-hand corner.
  • Tap on 'Texts' or 'Text Templates'.
  • Tap 'Add custom template'.

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Make sure to add a template name or you won't be able to save the custom template.

  • Once finished with creating the template, tap on 'Save' or the 'checkmark' in the upper right corner.

How to Disable a Sent Text on The App

  • Navigate to the 'Dialer' tab in the Doximity app.
  • For iOS, tap on 'History' located in the upper left corner.
  • For Android, tap on 'Clock' located in the upper right-hand corner.
  • Tap on the 'Text' tab.
  • Tap on the text that you wish to unsend.
  • Tap on the 'Unsend' or 'Undo Send' button.

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Your text will then show that it has been 'Unsent'.

  • When the patient clicks the link in the received text, they will see the following message:

"This message has expired. Please contact your provider for more information."

How to Send A Text on Desktop

You will see a message box appear where you can either send the patient a custom message or choose one of the text templates that we offer.

Once you have the message that you would like to send, click on the 'Send Text' button.

How to Create a New Text Template on Desktop

  • Click on 'Settings'.

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  • Click 'Add Template'.

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Make sure to add a template name or you won't be able to save the custom template.

  • Add your new template and click 'Save'.
  • You can edit a saved template at any time by clicking 'Edit' next to the title of the template you would like to update. 

How to Disable a Sent Text on Desktop

  • Navigate to the 'Dialer' tab on the Doximity website.
  • Click on the 'Text' tab.
  • Click on the text that you wish to unsend.
  • Click 'Cancel'.

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  • Click on the 'Cancel Text' button.

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  • When the patient clicks the link in the received text, they will see the following message:

"This message has expired. Please contact your provider for more information."

 

What Your Patient Will See When Receiving the Text

  • Your patient will receive a text message with a link to view the secure message.

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  • Every time your patient accesses a message from you, they will be able to view the message sent. All messages will expire after 7 days.

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If enabled, your patient will also be able to reply to your one-time reply text message.

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If the patient decides to send a reply, they will receive the following message once their reply has been sent.

Please note, that the patient can only reply once and has up to 4 hours to reply to your text.

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FAQ's

1) Can I customize the text I send? 

Yes, you can send a custom text by writing out your own message, or by customizing one of the templates that we offer.

2) Is there a way to see if my patient has read my text?

Yes, once your patient reads your text message, you can view your text history when a text has been delivered, failed to send, or read by the patient. To learn how to view your text history, click this link HERE.

 

 

 

 


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