You can now send stand-alone texts to your patients. To see how the feature works follow the steps below.
If you are looking for a post-call texting overview, you may find this article helpful:
How to Send a Dialer Post-Call Text for the App
Article contents
App
How To Send A Text on the App
How to Create a New Text Template on the App
How to Disable a Sent Text On The App
Desktop
How to Send A Text on Desktop
How to Create a New Text Template on Desktop
How to Disable a Sent Text on Desktop
What Your Patient Will See When Receiving the Text
FAQ's
How To Send A Text on the App
- Type in a number on your dialer dial pad.
- Tap the green 'Send text' button at the bottom left of the dial pad.
- Select the template you would like to use.
- You can edit any template.
- You can also draft a custom message instead of selecting a template by tapping on the blue 'Compose' or 'Send text' button.
- You can send texts to up to 12 patients at a time.
Please note, that you can attach a file by tapping on the 'paper clip' icon.
- If you would like to enable the option for patients to send a one-time reply to your text, tap the toggle button next to the option 'Allow one-time reply within 1 to 24 hours' or 'Allow a one-time reply'.
- Next, send the text to the patient.
Please note, you must review the patient's reply within 7 days of receiving the response.
How to Create a New Text Template on the App
- Navigate to the 'Dialer' tab in the Doximity app.
- Tap on the 'Menu Icon' or 'Settings' icon located in the upper right-hand corner.
- Tap on 'Texts' or 'Text settings'.
Note on Android you will need to tap on 'Text Templates'.
- Tap 'Add custom template'.
Make sure to add a template name or you won't be able to save the custom template.
- Once finished with creating the template, tap on 'Save' or the 'checkmark' in the upper right corner.
How to Disable a Sent Text on The App
- Navigate to the 'Dialer' tab in the Doximity app.
- For iOS, tap on 'History' located in the upper left corner.
- For Android, tap on 'Clock' located in the upper right-hand corner.
- Tap on the 'Text' tab.
- Tap on the text that you wish to unsend.
- Tap on the 'Unsend' or 'Undo Send' button.
Your text will then show that it has been 'Unsent'.
- When the patient clicks the link in the received text, they will see the following message:
"This message has expired. Please contact your provider for more information."
How to Send A Text on Desktop
- Visit doximity.com/dialer/home on your computer.
- Enter your patient’s phone number.
- Click on the green 'Text' icon.
You will see a message box appear where you can either send the patient a custom message or choose one of the text templates that we offer.
- If you would like to send a one-time reply to the patient, click the box next to 'Allow one-time reply within 1 to 24 hours'.
You can also send a text to up to 12 patients at a time by selecting 'Send this text to more patients'. You will then be prompted to enter the patient's phone number.
- Once you have the message that you would like to send, click on the blue 'Send Text' button.
How to Create a New Text Template on Desktop
- Click on 'Settings'.
- Click 'Add Template'.
Make sure to add a template name or you won't be able to save the custom template.
- Add your new template and click 'Save'.
- You can edit a saved template at any time by clicking 'Edit' next to the title of the template you would like to update.
How to Disable a Sent Text on Desktop
- Navigate to the 'Dialer' tab on the Doximity website.
- Click on the 'Text' tab.
- Click on the text that you wish to unsend.
- Click 'Cancel'.
- Click on the 'Cancel Text' button.
- When the patient clicks the link in the received text, they will see the following message:
"This message has expired. Please contact your provider for more information."
What Your Patient Will See When Receiving the Text
- Your patient will receive a text message with a link to view the secure message.
- Text messages can be viewed by patients up to 5 times before they expire.
- For the first hour, patients will be able to automatically view text messages by tapping on the link they receive.
- After 1 hour patients will be required to enter the last four digits of their phone number in order to view the text message.
- If the patient incorrectly enters the last four digits of their phone number more than 5 times the text message will automatically expire.
NOTE: All messages will expire after 7 days.
One-time Reply Text Message
If enabled, your patient will also be able to reply to your one-time reply text message.
Patients can also tap on the 'Translate' button to view the text in a different language.
They will see a drop-down menu of the languages that they can translate the text in.
If the patient decides to send a reply, they will receive the following message once their reply has been sent.
Please note, that the patient can only reply once and will have between to 1 to 24 hours to reply to your text depending on your one-time reply text message settings.
FAQ's
1) Can I customize the text I send?
Yes, you can send a custom text by writing out your own message, or by customizing one of the templates that we offer.
2) Is there a way to see if my patient has read my text?
Yes, once your patient reads your text message, you can view your text history when a text has been delivered, failed to send, or read by the patient. To learn how to view your text history, click this link HERE.