How to Access Post-Call Texting

Now after your video and phone calls, you have the option to send your patients a no-reply post-call text message. To see how the feature works follow the steps below or watch this short tutorial video.

Note: This feature is only available on iOS and Android. Dialer desktop coming soon!

 

Article contents

If your patient joins your call

If your patient does not join the call

FAQ's

If your patient joins your call:

  • Start a Dialer video or phone call in the Doximity app on your iPhone or Android
  • Have your telehealth visit and hang up the video or phone call
  • You'll then see the screen below with the option to send your patient a no-reply text, tap either 'Schedule Follow-up', 'Suggest a colleague', 'UpToDate patient Education', 'Thank you note', or 'Custom Message' depending on what you'd like to send them. 

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1) Tapping 'Schedule follow-up' will bring up a preview of the automated text message, which you can edit to your liking. When you're ready to send it to your patient, tap 'Send'.

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2) Tapping 'Suggest a colleague' will bring up the options window where you'll see a list of previously searched physicians or where you can search for a specialist by name, skill, specialty, hospital, or city. Once you tap the specialist you'd like to send you'll see a preview of the automated text message. You can edit the template to your liking and when you're ready to send it to your patient tap 'Send' in the upper right corner of your screen.

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3) Tap 'UpToDate patient Education' to send patient education content to your patients after a Dialer visit. If you are looking for information about Patient Education Content Texts you may find this article helpful: Post-Call Patient Education Content

 

4) Tapping 'Thank you note' will bring up a preview of the automated text message, which you can edit to your liking. When you're ready to send it to your patient, tap 'Send'.

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If your patient does not join the call:

  • If your patient doesn't join your video call then you'll then see the screen below where you're given the option of 'I'll Try Again Soon', 'Please reschedule', or 'Custom message'.

Tap either 'I'll try again soon', 'Please reschedule ', or 'Custom message.'

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1) Tapping 'I'll try again soon', will bring up a preview of the automated text message, which you can edit to your liking. When you're ready to send it to your patient, tap 'Send'.

 

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2) Tapping 'Please reschedule', will bring up a preview of the automated text message, which you can edit to your liking. When you're ready to send it to your patient, tap 'Send'.

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3) Tapping 'Custom message', will bring up a preview of the automated text message, which you can edit to your liking. When you're ready to send it to your patient, tap 'Send'. If the message you are typing is one you frequently send to patients, you can elect to save it as a 'Template'. Once you add a name for your template it will be added to the list of text options you see after sending a call. You can manage your templates from the dialer settings by tapping on the 'gear' icon in the upper right-hand corner within the dialer tab.

 

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(Coming Soon) 1-tap sending for text messages allows you to quickly send a message to your patients after a call. You can tap on any template or default text message (other than custom message) and instantly send it to your patients. You can toggle your 1-tap settings on/off in the settings by tapping on the gear icon in the upper right of the screen and toggling the 'Make All Texting 1-Tap to Send' on/off.

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FAQ’s

1) What devices support post-call texting?

The post-call texting feature is only available on iOS and Android right now. It will be coming to dialer desktop soon! 

2) Why is this feature not showing up on my desktop video calls?

Currently, this feature is only available on iOS and Android.

3) Does post-call texting work after dialer video and voice calls? 

Yes, the post-call texting feature appears after Dialer video and phone calls.

4) Can I customize the text I send? 

Yes, you can edit any of the text options or send a custom text by selecting 'Custom Message'. 

5) Is there a way to see if my patient has read my text?

Yes, once your patient reads your text message, you will receive a notification. To receive notifications when your patient reads your message, please enable your notifications

6) Do my patients have to give consent to receive these text messages?

Yes, your patient will see the consent screen below where they'll have to opt-in every time you send them a Doximity post-call text.  

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