Clinicians can now customize how long patients have to join before the virtual visit link expires. You can shorten the video link active time from the default setting of 5 hours to 5 minutes, 15 minutes, 30 minutes, 1 hour, or 2 hours to prevent patients from joining after your no-show period. To access this setting, follow the steps below for iOS and Android.
Additionally, click here (Patient Experience) to see the what the patient sees when they click an expired link.
Follow the steps below based on your device.
iOS
1) Open the Doximity application
2) Tap on the 'Dialer' tab
3) Tap on the 'Settings' icon in the top left-hand corner.
4) Tap on 'Video Calls'
5) Tap on 'Video Invite Expiration.' The value currently selected will be displayed here as well.
6) Select your desired link expiration time from the list of available time durations. You can set the link to expire after 5 hours, 2 hours, 1 hour, 30 minutes, 15 minutes, or 5 minutes. This setting will persist for all subsequent video invites until it is changed.
Android
1) Open the Doximity application
2) Tap on the 'Dialer' tab
3) Tap on the 'Settings' icon located in the upper right-hand corner.
4) Tap on 'Video settings'
5) Tap on the ‘Invite expiration’ section. The value currently selected will be displayed here as well.
6) Select your desired link expiration time from the list of available time durations. You can set the link to expire after 5 hours, 2 hours, 1 hour, 30 minutes, 15 minutes, or 5 minutes. This setting will persist for all subsequent video invites until it is changed.
Patient Experience
After the alloted time has passed, the invite link will expire.
If the patient attempts to click the link outside of the specified window, they will see the following message: