Doximity Dialer Enterprise users can now access on-demand professional interpretation services directly within a Dialer Video call through Doximity's integration with LanguageLine Solutions.
This integration makes it easy to bring a certified interpreter - including ASL interpreters - into your video visit without leaving the Doximity platform, helping you deliver clear, equitable care to patients who prefer or require interpreter support.
NOTE: This is an Enterprise-only feature and is currently available on the Doximity website only. Mobile support is coming soon.
How LanguageLine Works
When you are on an active Dialer Video call on the Doximity website, you can add a LanguageLine interpreter directly to the call using the Add LanguageLine Interpreter option.
To utilize this feature, simply select the Add LanguageLine Interpreter option, choose the desired language, and a professional interpreter will be connected to your video session.
The interpreter will join the call as an additional participant, allowing the provider, patient, and interpreter to communicate together in real time.
This integration is available for Dialer Video on the Doximity website only and will allow you to add a LanguageLine interpreter as a video or voice-only participant.
How to Add a LanguageLine Interpreter to a Dialer Video Call
- Start a Dialer Video call.
- Once connected to your video call, click the Add+ icon at the bottom of the screen.
- Select Add LanguageLine Interpreter from the available options.
- Next, select the appropriate language and voice/video option from the list.
- Select the Camera icon to allow the interpreter to join as a video participant.
- Or, select the Phone icon to allow the interpreter to join as an audio-only participant.
- Once you have made your selections, click Confirm and a LanguageLine interpreter will be connected to your Dialer video call.
How to Activate LanguageLine integration
LanguageLine integration is an Enterprise-only feature and must be enabled for your organization before it can be used.
An existing LanguageLine agreement is required. Usage is billed directly by LanguageLine per your agreement terms.
To activate this feature, please reach out to your Client Success Manager