Patient Frequently Asked Questions

What browser do I need to accept a Dialer Video call?

Dialer Video calls are done without downloading a special app and work with the Web Browser on your Smartphone or computer. Here are supported browsers.

How do I check my iPhone's version?

Dialer Video calls work best on iOS 14.3 and above. To ensure the best experience, please update to the latest version before your video call. 

Here's how to check your iPhone's version and update your phone's operating system.  

How do I check my Android's version?

Dialer Video calls work best on the latest version of Android. To ensure the best experience, please update to the latest version before your video call. 

Here's how to check your Android's version and update your phone's operating system.

I am having trouble connecting to a video call. Any ideas?

Make sure you have a strong Internet connection; video calls can be joined using wifi or cellular data. Still having issues? Check out our tips for good call quality. If you receive the following message 'Your internet connection is unstable', we suggest that you leave the video call and try rejoining to see if that resolves the issue.

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We also suggest updating your phone to the latest version available. This can help alleviate certain issues.

Here's how to update your iPhone's operating system.  

Here's how to update your Android's operating system.

Can I participate on the video call on my computer?

Dialer Video invite links will usually be sent by your provider via text message. However, with an additional step you can join on your computer. Here's how

I am not able to video call because my audio and camera aren’t working, how do I fix this?

In order to join a video call you must enable your camera and microphone. Here's how

Why does it try to launch Doximity when I click on the link texted to me? 

As a patient, you do NOT need the Doximity application on your phone to use Dialer Video. Please delete it. We understand that doctors can be patients too (and that often you want to do a test drive on your phone "as a patient") but at this time the Doximity app cannot be on your phone if you are connecting to the video call as the recipient of a text invite. 

How much data will a 1-minute video call consume on average?

  • 22 MB per minute

NOTE:   Using the Doximity Dialer Video feature will use your standard cellular data if you are not connected to a WiFi network.


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