Dialer Enterprise FAQ

Doximity partners with over 300 health systems across the country to provide Enterprise solutions that support secure, accessible communication between healthcare professionals and their patients.

Dialer Enterprise offers unlimited voice and video calling, along with additional organizational benefits such as EHR integrations, administrative tools, utilization reporting, and dedicated Enterprise support.

For more information about our Enterprise partnerships and available features, please visit our Doximity Enterprise Solutions page.

What is the difference between Dialer Free, Pro, and Enterprise?

Doximity offers three Dialer plans to meet the needs of individual healthcare professionals and healthcare organizations.

Dialer Free is available to eligible verified Doximity members and includes unlimited one-on-one voice and video calls.

Dialer Pro is available through an individual annual subscription and includes additional features such as group calling and patient transfers.

Dialer Enterprise is designed for large practices, hospitals, and health systems. It includes Dialer Pro features, along with additional organizational benefits such as:

  • Unlimited Dialer usage for eligible Enterprise users
  • An institutional Business Associate Agreement (BAA)
  • EHR integration options
  • Custom Caller ID and workflow configurations
  • Single Sign-On (SSO) and automated user management
  • Utilization reporting
  • Dedicated account management and Enterprise support
  • Clinician onboarding and training

Healthcare professionals can access Dialer Enterprise if their institution has an active Enterprise agreement with Doximity.

How much does Dialer Enterprise cost?

Dialer Enterprise pricing is determined based on the needs and requirements of each healthcare organization.

For information about available Enterprise packages and pricing, please contact our team through the Doximity Enterprise Solutions page.

Individual healthcare professionals can also purchase a Dialer Pro subscription for $288 annually, plus applicable taxes, equivalent to $24 per month when billed annually.

Are other hospitals and health systems using Dialer Enterprise?

Yes. Doximity supports Enterprise workflows for over 300 health systems across the country.

Our Enterprise solutions help healthcare organizations provide secure patient communication, support virtual care, and incorporate Dialer into existing clinical workflows.

For additional information about our partnerships, visit our Doximity Enterprise Solutions page.

What are the benefits of Dialer Enterprise?

Dialer Enterprise provides healthcare organizations with a secure, flexible telehealth solution designed to support clinical workflows and patient communication.

Key benefits include:

  • Caller ID Privacy: Healthcare professionals can communicate with patients while keeping their personal phone numbers private.
  • Accessible Video Visits: Patients can join video calls without downloading an app or creating an account.
  • Unlimited Calling: Enterprise users have access to unlimited Dialer voice and video calls.
  • Flexible Clinical Workflows: Dialer can be used alongside existing telehealth solutions to accommodate different patient and provider needs.
  • EHR Integrations: Available integrations help incorporate Dialer into existing clinical workflows.
  • Enterprise Administration: Organizations can take advantage of configurable Caller IDs, Single Sign-On (SSO), automated user management, and other administrative features.
  • Dedicated Support and Reporting: Enterprise partnerships include account management, onboarding assistance, clinician training, and utilization reporting.

Can Dialer Enterprise be used alongside other telehealth platforms?

Yes. Dialer Enterprise can complement existing telehealth solutions, including Cisco, Amwell, Zoom, and other platforms.

Healthcare organizations do not need to replace their existing telehealth systems to implement Dialer Enterprise.

Dialer can serve as an additional communication option, allowing healthcare professionals to accommodate different patient needs and access requirements.

Does Dialer Enterprise integrate with electronic health record (EHR) systems?

Yes. Dialer Enterprise offers integration options with electronic health record (EHR) systems, including Epic.

Available integrations include:

Additional EHR integrations may be available depending on your organization's systems and Enterprise agreement.

For more information about integration options, please contact our Enterprise Solutions team.

What training and administrative support is available?

Dialer Enterprise includes dedicated account management, tailored onboarding, clinician training, and ongoing support to help healthcare organizations implement and manage their Enterprise access.

Available services and administrative capabilities include:

  • Dedicated account management and 24/7 Enterprise support
  • Assistance with implementation and clinician onboarding
  • Training resources for healthcare professionals
  • Monthly utilization reporting
  • Single Sign-On (SSO) integration
  • Automated user management
  • Custom Caller ID and workflow configurations

Available configurations and implementation requirements may vary depending on your organization's Enterprise agreement.

For assistance with your institution's Enterprise setup, please contact your organization's designated Enterprise administrator or Doximity account manager.

What kind of testing does Doximity perform on its applications?

Doximity performs extensive testing across its mobile and web applications to support application reliability and performance.

Features are tested before being incorporated into release candidates. Automated testing tools evaluate hundreds of user workflows to identify potential issues or breaking changes before release.

Additional testing is performed after features are deployed to production environments.

These testing processes help Doximity maintain reliable applications and consistent user experiences across its platforms.