Dialer Enterprise FAQ

Isn’t Dialer free?

In March, we made Dialer free for all healthcare professionals through 2020. It was our small part to help out in this pandemic. Our usage spiked and, unfortunately, so did our phone bills -- to millions per month. To defray expenses and ensure HIPAA/BAA coverage, our free period ends Jan 3, 2021. More details here.


So what does it cost?

We charge a nominal flat fee per hospital, ranging from $35-95k/yr based on bed count. Individual plans are $20/user/mo.


Are other hospitals using Dialer Enterprise?

Yes. We count 20 of the top 20 health systems among our customers.

Over 150 hospitals have vetted our HIPAA security and signed contracts, including 6 of the top 10 USNews Hospitals.


Is there a business case?

We keep your staff’s cell number private while working remotely. Late-night patient callbacks will go to your reception, not your bedroom.

In addition, we save “virtual no-shows” by letting the doctor simply call the patient to initiate a video visit. The Journal of the American College of Surgeons compared us to Epic, Zoom, and others and found Doximity “the easiest way to connect with patients”.


We use Cisco/AmWell/Zoom already, do we have to choose you or them?

Absolutely not. For mission-critical work like treating patients, we believe in a layered approach—ie, multiple systems to accommodate the varied technologies patients have.


Do you integrate with EHRs?

Yes. We’ve been in Epic’s Haiku app since 2017 (just go to: Haiku>Settings>Place Calls Using>Doximity to make us default). For other EHR mobile apps, a long press on the phone number works.

We also now work with hospitals to integrate into Epic Hyperspace. Our Hyperspace integration allows you to access Dialer from your computer in a single click, automatically loading the patient phone number to initiate a video visit. To get Doximity's Epic Hyperspace application, ask your IT department to reach out.


What about training and user admin?

Each hospital client gets an account manager to provide usage reports, training, and support. A list of NPIs is all we need to go live. Most doctors already know how to use our app.


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