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Article Contents

Introduction

How to make a Dialer Voice call on your Computer

Add/Edit Caller ID

Making a Voice Call

In an active Voice Call

Texting a link to a Dialer Video Call

How do I redial a patient?

Dialer Voice on Desktop Restrictions

Country/Territory Support

Introduction

Dialer Voice on desktop allows you to make phone calls directly from your computer. From the Dialer tab, you can access both voice and video calling and start either with a single click

 

Dialer Voice Desktop can be accessed by navigating to:

https://www.doximity.com/dialer/home

How To Make A Dialer Voice Call On Your Computer 

1. Visit doximity.com/dialer/home on your computer or navigate to the Dialer tab
2. Before making a Voice call, select the caller ID that you’d like to appear on your patient’s phone. You can add a new caller ID by clicking the drop-down list next to the patient phone number field.

Add/Edit Caller ID

• Click on Add/Edit Caller ID in the Caller ID drop-down list or go to Dialer Settings
  • In Dialer Settings, navigate to Your Caller IDs
• To Add a new Caller ID, click on the grey Plus button and enter the number and a Nickname you’d like to use

Note: Your Caller ID must be a valid, U.S.-based phone number

• Once you add and save your new Caller ID, it will appear as your default number
• If you’d like to use a different Caller ID, navigate to the Dialer tab and select your desired Caller ID from the drop-down list

• To Edit a Caller ID, click on the grey Pencil button next to the Caller ID you want to update
• Update your Caller ID phone number and Nickname as desired, and click the blue Save Caller ID button to save your changes
• To Remove a Caller ID, click on the grey Pencil button next to the Caller ID you want to remove. Then click the red Remove Caller ID option located at the bottom of the Edit Caller ID menu, (under the blue Save Caller ID button)

Making A Voice Call

• Enter your patient’s phone number into the field and click the Voice button (phone icon)

Note: Calls will work to any U.S.-based mobile or landline phone

• After clicking the Voice button, the call will start, and you’ll see an active call screen:

What You’ll See During a Voice Call

During your call, you will be able to see the following: 

• • The Caller ID number you are currently calling from  
  • The patient number dialed
  • A call timer displaying the duration of the current call
  • An Audio Settings button with the ability to change microphone inputs and audio outputs. Audio Settings allows you to switch to Bluetooth or built-in audio
  • A Mute button with the ability to mute the call audio
  • A Keypad button to open a keypad view
  • An Add button to add additional participants to the call
  • A Scribe button which enables you to use Doximity's HIPAA-compliant AI documentation tool to generate and transcribe clinical notes in real time during your patient visits.
  • A Text Video Link button to switch your patient to a Video call whenever needed
  • An End Call button to end the call

• Clicking the Keypad button will open the numeric keypad while on a call. You can then use the keypad to enter an extension or navigate phone menus. Click Hide to return to the main call screen.

Texting A Link To A Dialer Video Call

• While on a Dialer Voice call, you can use the Text Video Link feature to switch your phone call to a video call.  
• Clicking the Text Video Link button will automatically text your patient a link to start a Dialer Video call. 
• While waiting for your patient to join the video call, you can remain connected on the voice call to guide them through the process.
• Once the patient successfully joins, the voice call will automatically disconnect, and you will be redirected to the video room.
• You can also choose to end the voice call at any time and be automatically redirected to the video call.

• To end your voice call, click the red End Call icon at the bottom of the Dialer call screen.
• After clicking End Call, you will see the following options on the call summary screen:
  • Return to Dialer Home - Returns you to the main Dialer homepage.
  • Send Follow-Up Text - Allows you to easily send a follow-up text to your patient after your call
  • Call back - Redials your previous call
  • Allow 1-hour Callback (Dialer Enterprise Only)-  Allows you to enable a temporary callback window for patients following a voice appointment. Patients will receive a text message containing a callback number. This number connects them to your personal cell phone while maintaining privacy through a secure “bridge” number.

How Do I Redial A Patient?

• You can redial a previous call in two different ways:
  • From the call ended screen, click Call back

•  
  • From the History list on your Dialer desktop homepage
    • After you click the Start Call button, a new call will immediately be initiated to your patient

NOTE: The Caller ID that you used during the original call you placed will be the same one used in the redial. If you would like to use a different Caller ID you’d need to place a new call and select the one you’d like to use from the drop-down list on the left of the Dialer home view. 

 

Dialer Voice Call Restrictions:

• Users must be verified to initiate a Dialer Voice call
• Dialer Free is available to: MDs, DOs, NPs, PAs, Pharmacists, Pharmacy Students, Med Students, Podiatrists, and Dentists. Eligible users can make unlimited voice and video calls.
• Dialer Pro and Dialer Enterprise subscriptions provide unlimited Dialer usage.

Country/Territory Support

We support calling to and sending SMS to the following territories and countries:

• American Samoa (+1684)
• Canada (+1)
• Guam (+1671)
• Northern Mariana Islands (+1670)
• Puerto Rico (+1787)
• United States (+1)
• Virgin Islands, U.S. (+1340)