How to place a Dialer Voice call on Desktop

Article Contents

Introduction

How to make a Dialer Voice call on your Computer

Adding a new Caller ID

Making a Voice Call

In an active Voice Call

How do I redial a patient?

How to make a Group Call - (Beta)

Dialer Voice on Desktop Restrictions

Country/Territory Support

 

Introduction

We’re excited to launch a brand-new feature; Dialer Voice on desktop! Dialer Voice on desktop allows users to start voice calls from the desktop experience. Within the Dialer home view, you now have access to both voice and video calling and can initiate either call type at the click of a button.

Dialer Voice Desktop can currently be accessed by navigating to:

https://www.doximity.com/dialer/home

 

Doximity__17_.png

 

How to make a Dialer Voice call on your computer 

  1. Visit doximity.com/dialer/home on your computer or navigate to the Dialer tab on doximity.com
  2. Before making a Voice call, select the caller ID that you’d like to appear on your patient’s phone. You can add a new caller ID by clicking the drop-down list on the top right side of the Dialer home view. 

Doximity__18_.png

 

Adding a new Caller ID

  • Click on 'Add/Edit Caller ID' in the drop-down list in the top right side of the Dialer home view, then enter the number and a Nickname you’d like to use.

Note: Your Caller ID must be a valid, US-based phone number

 

Screen_Shot_2021-07-29_at_9.43.17_AM.png

  • Once you add and save your new Caller ID, it will appear as your default number
  • If you’d like to use a different Caller ID, simply select it from the top drop-down list 

 

Making a Voice Call

  • Enter your patient’s phone number into the field and click the ‘Voice’ button

Doximity__19_.png

Note: Calls will work to any US-based mobile or landline phone

  • After clicking the ‘Voice’ button the call will start and you’ll see an active call screen:

 

Screen_Shot_2021-09-10_at_1.06.44_PM.png 

 

 

In an active Voice Call

During your call, you will be able to see the following: 

    • The Caller ID number currently calling from  
    • The patient number dialed
    • A call timer displaying the duration of the current call
    • A ‘Mute’ ’button with the ability to mute the call audio
    • An ‘End Call’ button to end the call
  • You can leave the call at any time by clicking the red ‘End Call’ icon at the bottom of the active Dialer call screen.
  • After clicking ‘End Call’ you are given the option to redial the call or go back to the Dialer voice homepage.

 

screen_shot_2021-07-20_at_5.43.26_pm.png

 

How do I redial a patient?

  • You can redial a previous call in two different ways:
    • From the call ended screen by clicking ‘Call Again’

screen_shot_2021-07-20_at_5.43.26_pm.png

    • From the ‘Recents’ list on your Dialer desktop homepage
      • After you click the ‘Start Call’ button a new call will immediately be initiated to your patient

recents.png

 

Note: The Caller ID that you used during the original call you placed will be the same one used in the redial. If you would like to use a different Caller ID you’d need to place a new call and select the one you’d like to use from the drop-down list on the top right side of the Dialer home view. 

 

How to make a Group Call - (Beta)

To make a Group Call with Dialer Voice on the desktop, start by calling the first participant in the same way as a regular call, entering a phone number and clicking the green call icon.

Once you are in the call, you will see an 'Add' button next to the 'Mute' button. 

Screen_Shot_2021-09-10_at_1.06.44_PM.png

 

Clicking this button will allow you to paste in the phone number for a second participant.

Screen_Shot_2021-09-10_at_1.06.54_PM.png

Once you have added a number, you can add the participant by clicking the call icon.

The first call will be put on hold while you start the second call and speak to the second participant. The first participant will not be able to hear you. When you are ready to join the calls, just click the 'Merge Calls' button.

 

Screen_Shot_2021-09-10_at_1.07.39_PM.png

 

Once the calls are merged, you will see an indication that you are in a group call, and both participants will be able to hear one another. A maximum of 3 participants can join a call, so you will see the 'Add' button grayed out. You can mute and unmute your audio, and you can click the end button to conclude the call at any time. 

If one of the participants leaves the call, you will still be able to continue the conversation with the remaining participant.

 

Screen_Shot_2021-09-10_at_1.07.57_PM.png

 

Dialer Voice on desktop Restrictions:

  • Users must be verified to initiate a Dialer Voice call
  • Dialer Free: Clinicians (MD, DO, NP, PA, Med Student) have access to unlimited video and voice calls with a 40-minute limit. 
  • Dialer Pro / Dialer Enterprise: These subscriptions give users access to unlimited Dialer usage 

 

Country/Territory Support

Please see [Country/Territory Support](https://wiki.doximity.com/articles/dialer-overview#country-territory-support) on the main Dialer page.

 


Have more questions? Submit a request

Don't see what you're looking for?