Group Calling on Dialer Video Calls- Pro & Enterprise Only

Now on your video calls, you’ll have the option to add up to 2 additional participants. To see how the group calling feature works follow the steps below.

 

Article contents

How to access the group calling feature 

How to use the 3 group calling options

 

How to access the group calling feature

iOS: Once you are connected with your patient, to add another participant, click on the 'add people' icon at the bottom of the screen.

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Android: Once you are connected with your patient, to add another participant, click on the 'Add Person' icon at the bottom of the screen.

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This will initiate the option to add a participant to your call in 3 different ways. You may also add an interpreter via the 'interpreter' icon on the tools menu.

iOS

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Android

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How to use the 3 group calling options

Option 1: Add an Interpreter

iOS: Tap on the 'interpreter' icon. This will bring up the screen below where you can enter your interpreter's number, and tap 'Save & Call'. After this, an audio-only call will be placed to your interpreter's number and they'll be added to the call with your patient.

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Note: If you need to change your stored interpreter number(s) you can do so at any time by tapping the 'Settings' icon on your dialer home screen. 

Once you have saved your interpreter number(s), you may access these interpreter number(s) by tapping on the interpreter button. You may also add multiple interpreter numbers in this menu. 

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Android: Tap on the 'Interpreter' icon. This will bring up the screen below where you can enter your interpreter's number, and tap 'Save & Call'. After this, an audio-only call will be placed to your interpreter's number and they'll be added to the call with your patient.

 

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Option 2: Add a Participant

iOS: To add another participant, tap on the 'add people' icon at the bottom of the screen. This will initiate the option to add a participant to your call in 2 different ways. You can either tap on 'Text Link' or 'Call  Phone'.

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Android: To add another participant, tap on the 'Add Person' icon at the bottom of the screen. This will initiate the option to add a participant to your call in 2 different ways. You can either tap on 'Text Link' or 'Call  Phone'.

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Option 3: Copy video link to clipboard

iOS: Tap the 'Share link' button on the upper right-hand corner. This will automatically copy the video link to your clipboard. This option is best if you want to email the link to your patient/additional participant so they can join via computer. PLEASE NOTE: By sharing the link via Email, the 3rd person WILL see your Private Email address. It is now up to the 3rd person to tap on the link you shared with them so they can join the Video Call.

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Android: Tap the 'Copy video link' button on the top of the screen. This will automatically copy the video link to your clipboard. This option is best if you want to email the link to your patient/additional participant so they can join via computer. PLEASE NOTE: By sharing the link via Email, the 3rd person WILL see your Private Email address. It is now up to the 3rd person to tap on the link you shared with them so they can join the Video Call.

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