Dialer Video is the simplest, secure telemedicine solution available. Your patients do not have to download software or sign in to a separate site. However, telehealth can be tricky. Here are our top tips to help you connect with patients without becoming IT support.
- Call your patient via Dialer before your call. This helps set the stage. Explain that they will receive a text when you start your Dialer Video Call. It also confirms that the time you planned to talk still works. To familiarize yourself with their experience, watch this 90 sec video explainer. You also may forward a step-by-step PDF or direct them to our Patient Resources.
- Good Internet Connection. While on the call, both you and the patient will need strong wifi or cell service.
- Enabling their microphone & camera. In order to join your video call, every patient must enable their camera and microphone on their Smartphone device. This happens during their first Dialer Video call, but in case they ignored it, you can forward a step-by-step PDF.
- Joining via Desktop. We are currently working on a desktop version of the Dialer Video for clinicians. If patients want to join via desktop, they can.
- Review Patient FAQ. These are the questions we hear most often from patients.
Handouts to send your Patients
- Patient Experience: English, Spanish, Chinese
- iPhone | Enabling Microphone & Camera Instructions: English, Spanish, Chinese
- Android | Enabling Microphone & Camera Instructions: English, Spanish, Chinese
NOTE: Using the Doximity Dialer Video feature will use your standard cellular data.