Dialer Video Patient Experience

Dialer Video is the simplest, secure telemedicine solution available. Your patients do not have to download software or sign in to a separate site. However, telehealth can be tricky. Here are our top tips to help you connect with patients without becoming IT support. 

  • Call your patient via Dialer before your call. This helps set the stage. Explain that they will receive a text when you start your Dialer Video Call. It also confirms that the time you planned to talk still works. To familiarize yourself with their experience, watch this 60-sec video explainer. You also may forward a step-by-step PDF or direct them to our Patient Resources

  • Good Internet Connection. While on the call, both you and the patient will need strong wifi or cell service.

  • Enabling their microphone & camera. In order to join your video call, every patient must enable their camera and microphone on their Smartphone device or computer. This happens during their first Dialer Video call, but in case they ignored it, you can forward a step-by-step PDF.

  • Joining via Desktop. We have a desktop version of Dialer Video for clinicians you can access it by going to doximity.com/dialer/video. If your patients want to join via desktop, they can by following these steps. 

  • Patient call into room. For unique scenarios when a patient can’t join via video visit, they may instead try to join the visit as an audio call. The patient taps “receive a call” and they will receive a call from the physician to join the visit audio-only.                                                                   
  • Review Patient FAQ. These are the questions we hear most often from patients. 


Handouts to send your Patients


NOTE:   Using the Doximity Dialer Video feature will use your standard cellular data.

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