Getting Started:

To use any of Doximity Dialer’s communication tools (video, voice, or text), you must be a verified Doximity member.

• If you’re a verified MD, DO, NP, PA, CRNA, Pharmacist, Pharmacy Student, NP/PA Student, Medical Student, Podiatrist, or Dentist, you can use: 

  Dialer Video
• Otherwise, you must purchase Dialer Pro or have access under your institution's Dialer Enterprise license

In order to join Dialer Video calls from your computer, please make sure your computer has:

• A built-in camera or attached camera so you can see your patient
• A built-in microphone or attached microphone so you can talk to your patient
• A built-in speaker or attached speaker so you can hear your patient 

Desktop Browser Requirements:

• MacOS: Chrome, Safari, Firefox, Edge
• Windows: Chrome, Safari, Firefox, Edge

We also recommend testing your system by running our diagnostics test. This test checks for device setup, browser compatibility, connectivity, and network strength conditions that ensure a successful video call.

How To Place Your First Call On Desktop:

NOTE: Dialer Video does not support dialing extensions when adding a third participant. If you need to include someone who requires an extension, use the Dialer Voice feature to connect with them. Be sure to dial the phone number and enter the extension before merging the call.

To place your first video call on the website, please follow the steps below.

Step 1

Login to your Doximity account on your computer and click on the Dialer tab (located on the left side of the screen) or go to doximity.com/dialer/home.

Step 2

• Click on the Settings button (located in the bottom left of the screen). 

• Under Enable Text Notifications, click on the grey Plus button.

• You'll then be prompted to enter your mobile phone number so you can receive text message alerts when your patient has joined the video call. 

• Enter your mobile number in both fields, then click Done.

NOTE: This number will never be shared with patients, and you’ll only have to complete this step once.

Step 3

• To start a call, enter your patient's cell phone number in the blank field and click the green Video button. 

• Clicking the green Video call button will automatically send a text message to your patient from an 882-86 short number, inviting them to join your call. 

  • Below is a screenshot showing an example of what your patient will receive.

Step 4

• After clicking the green Video button, you will be redirected to the Dialer Video preview screen.

  • On this screen, you can adjust your camera and audio settings and preview how your video will appear during the call.

• Once you are happy with your settings, click on the blue Join call button to join your video call. 

• If you haven't already done so, you’ll need to enable your web browser's microphone and camera so your patient can hear/see you. If prompted, click Allow Camera & Mic Access. You will only need to do this once. 

Step 5

• After you click on the blue Join call button, you'll be brought into the video call room where you can either: 

  • Wait for your patient to join
  • Hang up, and we'll text you when your patient joins the call                                             

NOTE: If you select Hang Up, you can rejoin the call from your Dialer Video history. To do so, navigate to your Dialer Video history (on the left side of the screen), locate the call, and click the Video button to rejoin.

Step 6 

You can use the Call nudge button to call your patient without leaving the video call room if they miss the text you've sent them or forget about your scheduled video visit. Click here for instructions on how to use the Call Nudge feature on desktop.

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See also: Dialer Video FAQ | Dialer Video Troubleshooting | How to Place a Dialer Video Call (on mobile app)