You can cancel your Dialer Pro subscription at any time during your plan term to disable auto-renewal. Cancellations made within the first 30 days of purchase are eligible for a refund. To request a refund within 30 days, please email dialerpro@doximity.com.
How to Cancel Auto-Renewal:
- To disable auto-renewal, visit the Customer Portal here:
https://doximity.chargebeeportal.com - Enter the email address used at the time of purchase.
- Click the blue Continue button.
- A one-time password will be dispatched. Check your email for the one-time password.
- Enter the one-time password and click Login.
- Once redirected to the Customer Portal, you will see options for Dialer Pro, Account Information, Payment Methods, and Billing History.
- Click Dialer Pro to manage your subscription.
- Select Cancel Subscription. This will disable auto-renewal.
- When prompted, provide a reason for canceling. Any details you share help us improve our tools for healthcare professionals.
- Click Confirm Cancellation to complete the cancellation.
After confirming, you will see a blue banner stating that your subscription’s auto-renewal has been canceled.
If you would like to cancel your Dialer Pro subscription immediately, please email dialerpro@doximity.com
If you would like to reactivate Dialer Pro later, you will need to repurchase Dialer Pro here:
https://www.doximity.com/dialer/pro/purchase