Dialer Pro FAQ

In response to the pandemic, Dialer Pro is currently available to all healthcare professionals through 2020. Beginning January 1, there will be three Dialer options: 

  • Basic: Free for all verified physicians, nurse practitioners, and physician assistants. 40-minute call cap and unlimited 1:1 calls. 
  • Pro: Available to all verified clinicians. Includes unlimited call length, group calls, and patient transfers. Bulk discounts will be available for group purchases. 
  • Enterprise: For hospitals and health systems and includes Pro access for clinicians, plus an institutional BAA, dedicated account manager, VIP support, and more. 

Feature Questions

Subscription Questions

Bulk Purchase Questions

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Feature Questions

When will Dialer Pro be available?

In response to COVID 19, we have made Dialer Pro available to all healthcare professionals for free until the end of 2020. Subscriptions will begin on January, 2021 but you can subscribe now to take advantage of early bird pricing through December, 2020 (your card will not get charged until January). 

What is the difference between a Basic and a Pro plan?

We offer a full-featured Basic Plan to Physicians, Nurse Practitioners, and Physician Assistants. Dialer Basic is good for 1:1 calls, up to 40 minutes per call. Through 2020, all verified users have access to Dialer Pro for free. Enterprise packages are available, giving hospitals and health systems access to Dialer Pro, plus an institutional BAA, VIP support, and usage reporting. 

What happens when I hit the 40-minute limit?

After January 1st, each call made on the Basic plan will have a 40-minute time cap. You will hear a warning audio notification when you get close to the limit.

NOTE:   Until January every verified healthcare professional with access to Dialer has complimentary Dialer Pro access. After January, Dialer Basic (available to physicians, NPs, and PAs) will have a 40-minute time cap. 

How many participants can join a visit?

On a Basic plan, you may have one other person on the call besides you. Upgrade to Pro or Enterprise and you can have up to 4 participants on a video call. 

Is there a limit to the number of providers that can be added to a Care Team for Dialer Basic?

The Care Team affiliation was utilized from March to December 2020 in response to country wide shelter in place mandates. Beginning in January 2021 Dialer Basic is reserved for Physicians, Nurse Practitioners, and Physician Assistants. 

Why is Dialer Basic only available to Physicians, NPs and PAs?

Doximity has built a business around helping clinicians be more efficient and productive. While our services are useful to all healthcare providers, revenue generating offerings that offset costs, such as locum tenens recruitment, are specific to Physicians, NPs and PAs. In response to COVID-19 and shelter in place Dialer Pro was made available to the entire care team until the end of 2020.

 

Subscription Questions

When can I purchase my Dialer Pro license?

Dialer Pro will be available starting January, 2021. You can subscribe now to take advantage of early bird pricing through December, 2020 (your card will not get charged until January and your annual subscription will officially start on that day as well). 

What is the cost of Dialer Pro?

Dialer Pro is $19.99 per month per license, billed annually. One license covers an individual healthcare provider.  

What payment methods do you accept? 

We accept Visa, MasterCard, American Express, Google Pay, Apple Pay.

Where can I find my license code? 

Your license code(s) will be emailed to you upon completion of your purchase. Typically you will receive your email within 5 minutes of purchase. If you cannot find it, email us at dialerpro@doximity.com

Can I transfer my license? 

Once a license is claimed it may not be transferred to another Doximity member. 

When will my subscription(s) be active? 

Subscription(s) are active on the day of purchase and are valid for a year.

When will my subscription(s) renew? 

Your subscription will automatically renew on the year anniversary of your purchase. Doximity will email you a notice before the renewal date. 

Can I cancel my subscription?

As a subscription-based service, your plan will renew annually. You can cancel your subscription at any time during your plan term to cancel the auto-renewal. Cancellations within the first 30 days are eligible for a refund. 

 

Bulk Purchase Questions

Are there bulk discounts? 

You may buy licenses in bulk to support your small practice. Each license is activated on the date of purchase and is good for a year. 

  • >5 clinicians | 10% off
  • >10 clinicians | 15% off
  • >20 clinicians | 20% off

For user management, enterprise level BAA and more, check out our Enterprise Plan.

Can I add multiple license codes to my account to add multiple years to my subscription?

Licenses and promotions cannot be stacked. Renewals occur annually from the date of purchase. 

Is there a way to check and see if I used a license code? 

If you have purchased more than one license code it is your responsibility to keep track of who from your practice is using the code. 

Is there a way to check and see who used a license code?

If you have purchased more than one license code it is your responsibility to keep track of who from your practice is using the code. If you have a question about license allocation, feel free to reach us at dialerpro@doximity.com.

Who can purchase in bulk?

Doximity members or their office staff can purchase Dialer Pro licenses. The purchaser does not need to be a Doximity member. However, each subscription must be associated with a verified Doximity member account. 

Are there specific discounts for non-profit or free service providers?

We currently do not offer special discounts for nonprofits but we'd love to hear from you! Please contact us at dialerpro@doximity.com.

 

 


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