Overview
If your institution has integrated its Epic instance with Dialer, you can start a Dialer Voice or Video call directly from Epic Hyperspace and Hyperdrive. Users can also take advantage of our texting and voice memo functionalities.
Note: These instructions are specific to Epic Hyperspace. If you are using Haiku, follow these instructions instead.
Click on the “Call with Doximity” button to launch Doximity Dialer from your Epic instance, and an external browser window with Dialer and the patient phone numbers pre-populated will open.
No need to remember accounts and passwords or register your Doximity account. The workflow is streamlined to get you connected with your patient as quickly as possible. For additional FAQs and technical questions, please see below.
Additional patient phone numbers (i.e. home or work) are available from the drop-down as pointed out by the red arrow above. After selecting your desired phone number, click the Video, Voice, or Text to initiate communication with your patient.
It’s as easy as that!
If you’d like to implement the Dialer Epic integration at your organization, please email: dialerenterprise@doximity.com.
FAQ
Are you in the Epic Showroom?
- Yes, Doximity Dialer app is in Epic's Showroom (their version of the app store). The app has been through Epic's rigorous approval and validation process.
Do you have end-to-end encryption of data?
- By leveraging our app on Epic's ConnnectionHub, Doximity uses OAuth 2.0 to connect and protect the data flowing between your Epic instance and Doximity servers (more here on Epic's support page).
What FHIR APIs are you using for your integration?
- Doximity will uses the following two FHIR APIs to gather only data needed allow the integration to fucntion. For example, patient name and PHI is not accessed because it's not required the integration; only the patient's phone numbers are retrieved.
- Patient.Read (R4) - retrieves the patient phone numbers to allow the provider to call using Dialer
- Practitioner.Read (R4) - retrieves the basic provider information to create a Doximity account and form a 1-1 connection between Doximity and Epic provider accounts.