Doximity Dialer allows healthcare professionals to connect with patients by phone, video, text, and voicemail while keeping their personal phone number private.

Use the questions below to learn more about accessing and setting up Dialer, using available features, and troubleshooting common issues.

General Questions & Getting Set Up

What does Doximity Dialer do, and where can I download it?

Doximity Dialer allows you to communicate with patients from your personal phone or computer while keeping your personal phone number private. You can also select the Caller ID number patients see when you contact them.

Dialer includes the following features:

• Phone & Video Calling: Connect with patients by phone or conduct video visits.
• Text Messaging: Send no-reply or one-time reply text messages to patients.
• Direct to Voicemail (Direct to VM): Leave a message directly in a patient's voicemail without completing a live call.

To use Dialer on a mobile device, download the Doximity app here.

Who can use Doximity Dialer?

Any healthcare professional can purchase access to Doximity Dialer.

Doximity Dialer Free is available to eligible verified members, including:

• Physicians
• Nurse Practioners
• Physician Assistants
• CRNAs
• Pharmacists
• Pharmacy Students
• NP/PA Students
• Medical Students
• Podiatrists
• Dentists

Healthcare professionals who do not qualify for Dialer Free can purchase access to Doximity Dialer.

The free version of Dialer has some limitations. Members with a Dialer Pro license receive unlimited access to Dialer along with additional premium features.

For more information about Dialer plans and eligibility, visit this page.

How much does Doximity Dialer Pro cost?

Pricing for Dialer Pro and information about available premium features can be found on this page.

Eligible members can continue to use Dialer Free at no cost, subject to the limitations of the free plan.

Is Doximity Dialer HIPAA-Compliant?

Yes. Doximity was created to simplify the work of healthcare professionals while maintaining the privacy and security required for clinical communication. 

Doximity Dialer facilitates encrypted, HIPAA-compliant communication between healthcare professionals and their patients.

Doximity maintains security and privacy safeguards that meet the requirements of the healthcare industry, including:

• SOC 2 Type 2 and HIPAA/HITECH security and compliance standards
• Encryption of data both in transit and at rest
• Ongoing HIPAA and security training for applicable employees and contractors
• Oversight from a designated Privacy and Security Officer
• Regular risk assessments, penetration testing, and other security testing
• Requiring Identity verification for all Doximity members upon registration. Please see Doximity Terms of Service for more information
• Two-factor authentication (2FA) for additional account protection
• Business Associate Agreements (BAAs) with all members for applicable healthcare communications
• Offering communication tools only available to healthcare professionals for clinical and patient care purposes

For additional information about Doximity's privacy and security practices, visit Doximity's Security page.

How do I get verified to use Dialer?

If you are unable to complete verification using the prompts in the Doximity app, our Support team would be happy to assist you.

Doximity uses several methods to verify member identity, including but not limited to:

• Identity verification questions provided by a third party
• A photo of your medical license
• A hospital ID or badge
• An email address from an officially recognized medical institution, such as a hospital or medical school

If you are retired, you can also provide a photo of an expired medical license or your medical school diploma for documentation.

Send your verification documentation to https://support@doximity.com.

Is Dialer available for the iPad?

Yes! Dialer is available on the iPad. 

Before placing a call, make sure the Doximity app on your iPad is updated to the latest version. 

You can then follow the same process used to place a Dialer Voice or Video call through the mobile app.

Can I make international calls with Doximity Dialer?

Dialer only supports calls to and from U.S. phone numbers.

Will patients see my personal phone number?

No. Patients will see the phone number you select under Caller ID at the top of the Dialer screen.

Your personal mobile number will not be displayed to the recipient.

Can patients see the nicknames assigned to my Caller IDs?

No. Caller ID nicknames are for your reference only.

Patients will see the phone number you selected as your Caller ID, but they will not see the nickname associated with that number.

Can I view my Dialer call history?

Yes. Dialer History allows you to review previous calls as well as the date and duration of each call.

Does Dialer support calls over Wi-Fi?

Yes. Dialer can place calls using an internet connection (VoIP) when Use Internet to Place Calls is enabled.

To check this setting, go to:

Dialer > Settings > Use Internet to Place Calls

When this setting is enabled, Dialer will use Wi-Fi or cellular data to place calls.

When it is disabled, calls use your device's standard calling service. If you want Dialer calls to use Wi-Fi, Wi-Fi Calling must be enabled separately through your device and mobile carrier.

Standard carrier, roaming, or other applicable charges will apply when a call is placed through your regular phone service.

Does the Dialer app use cellular data for phone calls?

When Use Internet to Place Calls is enabled, Dialer uses an internet connection to place the call. 

To use Dialer, you will need a cellular data connection or Wi-Fi.

When Use Internet to Place Calls is disabled, Dialer uses your device's standard phone service instead.

How much data does a Dialer call use?

Average data usage varies by call type:

• Standard phone call: 0 MB of internet data (does not use data)
• VoIP phone call: Approximately 1 MB per minute
• Video call: Approximately 10 MB per minute

Actual data usage can vary based on call conditions.

How do I make sure my Doximity app is up to date?

Keeping the Doximity app updated ensures you have access to the latest Dialer features and fixes.

Feature Enablement and Usability Questions

How do I add an office number to my Dialer Caller ID?

You can add an office number to Dialer and select it as the Caller ID patients see when you call them.

For additional instructions, see How to Add a Caller ID in Dialer.

How do I use the Direct to Voicemail (Direct to VM) feature?

Direct to Voicemail allows you to leave a message directly in a patient's voicemail without completing a live call.

For step-by-step instructions, please see our Direct to Voicemail FAQ here.

How do I place Dialer calls from the Epic Haiku app?

You can configure Epic Haiku to launch Doximity when placing calls from a patient's chart.

How do I make a conference call with Dialer?

Dialer supports conference calling for Dialer Pro and Dialer Enterprise users.

For step-by-step instructions, see this FAQ.

Troubleshooting Questions

Why can't I call the same number I use as my Caller ID?

Dialer does not support calls made to the phone number selected as your Caller ID.

If you attempt to call that number, you will receive an error indicating that calls to and from the same number are not supported.

Why does a different phone number appear on my phone when I place a Dialer call?

This can occur when Use Internet to Place Calls is turned off.

Dialer uses a Doximity relay phone line to connect your call to the patient. The unfamiliar number displayed on your phone is the relay number used to place the call.

The patient will still be called at the phone number you designated as your caller ID.

Can patients call my cell phone through Dialer?

No. Dialer is designed for outbound calls and does not provide inbound calling or call forwarding.

When you place a call through Dialer, you can display your office number as the Caller ID instead of exposing your personal mobile number.

If the patient calls that office number back, the call will go to your office phone system. It will not be forwarded to your personal cell phone through Dialer.

I entered my personal number as my Caller ID. How do I fix it?

Dialer is designed to keep your personal mobile number private by displaying another Caller ID number, such as your office number, when calling patients.

Your personal mobile number should be listed as your Device Number, not as one of your Caller IDs.

Your Device Number will never be displayed to patients.

Why am I hearing an "All circuits are busy" message?

An "All circuits are busy" message indicates that your phone carrier is unable to connect the call at that time. 

It does not mean that too many people are using Doximity Dialer.

When Dialer places a call using your mobile phone service, the call is transferred to your mobile carrier, which then connects with the patient's carrier.

If you hear this message, please try placing the call again later outside peak hours.

Why does Dialer tell me to remove my Caller ID block?

Dialer requires your device's Caller ID settings to allow the Caller ID you selected in Dialer to be transmitted when establishing the call. 

If your number is configured as private or blocked, Dialer will prompt you to change this setting.

On most phones, you can update this setting by following the steps below. 

However, settings differ between Android devices and mobile carriers. 

If you cannot locate your Caller ID settings using these steps, please contact your mobile carrier for assistance.