How To Use The Patient Callback Feature - Enterprise Only

 

Doximity Dialer Enterprise users can allow patients to return a Dialer Voice call for a limited period of time using the Patient Callback feature.

When enabled, the patient will receive a temporary Callback Line that connects their call to your designated Forwarding Number without sharing your personal phone number.

How to Enable Patient Callback

After completing a Dialer Voice call:

  • From the Call Summary screen, select Allow 1-Hour Callback.
  • If desired, select a different callback duration.
  • Once enabled, the patient will receive a text message containing the number they can use to return your call.
    • The selected duration determines how long the Callback Line will remain active.
iOS

How to Enable Patient Callback on iOS

 Allow 1-Hour Callback appears at the bottom of the Call Summary screen after your call ends.

Android

How to Enable Patient Callback on Android

Allow 1-Hour Callback appears at the bottom of the Call Summary screen after your call ends.

Doximity Website

How to Enable Patient Callback on the Doximity Website

Allow 1-Hour Callback appears on the Call Summary screen after your call ends.

How Patient Callback Works

When Patient Callback is enabled, the patient will receive a text message containing a temporary Callback Line.

The Callback Line is a secure bridge number that connects the patient's call to your Forwarding Number while keeping your personal phone number private.

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Important Notes

  • The Callback Line sent to the patient is a secure bridge number that forwards the patient's call to your designated Forwarding Number.
  • Your Forwarding Number is the phone number where you want to receive patient callbacks, such as your mobile phone.
  • Your Forwarding Number is never shared with patients.
  • After the callback window expires, calls to the Callback Line will automatically redirect to your Caller ID number.

IMPORTANT: If a Forwarding Number has not been set, patient callbacks will automatically route to the Caller ID number used when placing the original Dialer Voice call. 

For example, if you placed the call using your office number as your Caller ID, patient callbacks will be routed to that office number.

Changing Your Callback Duration

The Callback Duration determines how long patients can use the temporary Callback Line to return your call.

The default Callback Duration is 1 hour. You can change the default in your Dialer settings and select a duration between 1 and 6 hours.

Your selected duration will apply to future callback sessions until you change it again.

iOS

How to Change Callback Settings on iOS

  • Open the Doximity app.
  • Tap Dialer.
  • Tap the Settings icon in the upper-left corner.
  • Go to Voice Calls.

From Callback Line Settings, you can:

  • Select Callback Line Duration and choose your preferred callback window.
    • You can select a duration between 1 and 6 hours.
    • Your selection will apply to all future callback sessions until changed.
  • Select "Forward calls to" to update your Forwarding Number.
    • Enter the phone number where you want to receive patient callbacks.
    • This number will never be shared with patients.

Android

How to Change Callback Settings on Android

  • Open the Doximity app.
  • Tap Dialer.
  • Tap the Settings icon in the upper-right corner.
  • Go to Voice Settings.
  • Select Callback line settings.

From Callback Line Settings, you can:

  • Select Callback Line Duration and choose your preferred callback window.
    • You can select a duration between 1 and 6 hours.
    • Your selection will apply to all future callback sessions until changed.
  • Select "Forward calls to" to update your Forwarding Number.
    • Enter the phone number where you want to receive patient callbacks.
    • This number will never be shared with patients.

Doximity Website

How to Change Callback Settings on the Doximity Website

NOTE: The Callback Line settings will not appear in Dialer Settings on the Doximity website until you complete the one-time setup.

To complete setup, place a Dialer Voice call, end the call, select Allow 1-Hour Callback, and enter your Forwarding Number.

You only need to complete this setup once. Afterward, the Callback Line settings will remain available in Dialer Settings.

  • Log in to the Doximity website.
  • Click Dialer on the left side of the screen.
  • Click Settings in the bottom left.
  • If you have completed the one-time setup described above, locate Callback Line within your Dialer settings.

From your Callback Line Settings, you can:

  • View a preview of the Callback Line that will be texted to patients when you enable Patient Callback.
  • Select the pencil icon to Edit your Forwarding Number.
    • Enter the phone number where you want to receive patient callbacks.
    • Your Forwarding Number will never be shared with patients.
  • Use the Callback line Duration dropdown to select a callback window between 1 and 6 hours.
    • Your selection will apply to all future callback sessions until changed.