Closed Captioning for Dialer Video - Enterprise Only

The Dialer Video Closed Captioning feature shows real-time, on-screen text of the conversation during a Dialer Video visit.

The Closed Captioning feature is built for Enterprise clients, especially for patients who are hard of hearing or are reaching out from a noisy environment, and for clinicians who want a more accessible visit. 

Only the clinician can turn the Closed Captioning feature on or off. When enabled, both sides of the call will see captions.

 

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A Few Notes:

  • The Closed Captioning feature is available in English only. 
  • Captions disappear after about 3 seconds of silence. 
    • This is by design — Captions are meant to caption active speech, not persist as a transcript.
  • Captions won't show in Picture-in-Picture mode on mobile. 
    • This is intentional, for privacy — Captioned text isn't shown when the app is minimized to a floating window.