Your healthcare provider may allow you to send a one-time reply to a secure text message sent through Doximity Dialer.
If your provider has enabled this feature, you can submit one response within the timeframe specified in their message.
Your provider can set a reply window between 1 and 24 hours. Please review your provider’s text message for the specific timeframe. Once the reply window has expired, the text message will expire, and the option to send a one-time reply will no longer be available.
NOTE: Not all Dialer Text messages allow replies. If your provider has enabled one-time replies, their message will indicate how long you have to respond.
How to Send a One-Time Reply
- Open your text message. You'll receive a notification from an 882-86 number letting you know your healthcare provider has sent you a secure message.
Tap the link in the text message to view your provider's message.
- Enter your reply. If your provider has enabled one-time replies, you can submit your one-time response using the reply field below their Dialer text message.
- You can also tap Translate to view your provider's message in another language.
- You can also tap Translate to view your provider's message in another language.
Select a language (optional). Tapping Translate will open a drop-down menu displaying the available languages. Select your preferred language to view the translated message.
- Send your message. Once you have composed your response, tap Send to submit your message.
IMPORTANT: Responses can only be submitted once.
- Confirm your reply was sent. After submitting your response, you'll see a confirmation page indicating that your reply was successfully submitted.
- The confirmation page also includes an option to call your doctor's office if you need additional assistance or wish to contact your provider again.
Reply Time Limits and Expiration
Your healthcare provider determines how long you have to send your one-time reply, with available reply windows ranging from 1 to 24 hours. Please review your provider’s text message for the specific timeframe.
- One-time replies: You can submit only one response per eligible message.
- Reply availability: If your provider has not enabled one-time replies, you will not have the option to respond.
- Message expiration: If you do not open and respond to the text message within the specified timeframe, the message will expire, and the option to send a one-time reply will no longer be available.